It happens all the time: you spend hours working on a blog post, and you send it out into the wild world of social media. Most comments are polite, friendly, and encouraging. But now and then, you'll get a doozy. Or you'll receive an email that is so personal, you aren't sure how to react. You'll sit up straight and go, "Huh?"
Social Media is a word-and-image driven medium. It is tone-deaf and one dimensional, lacking essential nonverbal cues. An online comment may have seemed witty to the person who wrote it, but it may come off as snarky, jealous, or pure-dee wicked. In real life, when we're talking to a friend, we are automatically processing body language and vocal inflections: it's not what we say but how we say it.